About The Author

Susanne Knowles is an educational, counselling and organisational psychologist and the CEO of the Australian Institute of Professional Coaches. With three Masters degrees in Education, Psychology and Business Administration, she is focused on assisting individuals achieve their personal and professional goals, motivating teams to peak performance, and supporting organisations to increase employee engagement, retain talent and improve profitability. She has held senior executive positions in government and private sector organisations and served as a Board member on several government, not-for-profit and professional services firms. Her executive coaching experience was gained from 20 years as a consultant to national and international organisations, focused on facilitating the strategic direction of these firms. Susanne is completing her PhD at the University of Queensland in how organisations develop a coaching culture.